Winni.App processes all transactions securely through Stripe and supports:

• Visa credit / debit cards
• Mastercard credit / debit cards
• American Express (AMEX)
• UnionPay cards
• Other debit cards supported by the above networks

Tip: if your card has the Visa, Mastercard, AMEX, or UnionPay logo, you can generally use it directly.

Yes, absolutely. All payments are processed securely through Stripe.com, and Winni.App does not collect, store, or access your credit card information.

• Your payment information is encrypted and sent directly to Stripe.
• Winni.App cannot access sensitive data like your card number, CVC, or security code.
• Refunds will automatically be returned to the same card you originally used.

Please initiate a return request within the return period and include the reason. Once the seller scans your Return QR Code, the system will automatically refund the payment to your original card.

No. After placing an order, you can’t modify details such as quantity, specifications, or pickup location. If you need changes, please cancel the order first and place a new one.

Before the pickup QR code is scanned, you can cancel the order (choose “Change my mind”). If pickup has already been completed, you’ll need to initiate a return within the seller’s return period.

Please refer to the seller’s Pickup & Return Instructions for available times. If you have special requests, contact the seller via Call Seller in the order details.

Refunds can only be returned to the same card used for payment. If your card has expired or been deactivated, please contact your issuing bank.

Go to My Buy Orders to view your orders. Click View Details on any order to see the QR code and the 8-digit secret. You can also enter from the homepage via the Pickup Code or Return Code buttons, then tap View Details.

• Pickup QR Code = 8-digit Pickup Code — when scanning isn’t available, the seller can enter the 8-digit code to complete pickup.
• Return QR Code = 8-digit Return Code — when scanning isn’t available, the seller can enter the 8-digit code to complete the return.

• We take only 5% of the item price only after your products or services are successfully sold.
• Our payment processor Stripe charges their fees, such as payment processing fees, normally 2.9% + C$0.30 per transaction.
• In the event of a return, we will return our 5% back to you, but Stripe fees are non-refundable, as they are charged by the banking system.

Please note: in the case of a return, Stripe’s transaction fee is non-refundable. This fee will be covered by the seller.

We categorize at the store level, not at the individual item level. When creating your store, please select the category that best matches what your store generally sells.

If your store sells a mix of everyday items, select Grocery. If none of the available categories fit, please choose Other.

Yes. Our platform is designed specifically to support local small businesses & individuals, both those who sell local products and those who provide local services. The services module is still in development, but we will launch it as soon as we can.

However, as a seller, please ensure that you have the proper qualifications or authorization for the products or services you offer. We cannot accept anything prohibited by local law.

Yes. We only collect basic shop information needed to display to local buyers, such as store name, logo, address, and pickup instructions.

All private or sensitive information required during seller registration is collected and verified by our payment gateway Stripe.com, not by us. We do not access, store, or display any sensitive data.

Examples of data collected by Stripe include your SIN number, driver’s license, void cheque for payouts, and credit card information used for buyer refunds. All such data will be clearly labeled as “Information collected and verified by Stripe”.

Yes. Any product you list is considered immediately available for sale, since buyers may place an order and pick up from you soon. Please only list items that are ready to sell.

If you need time to prepare inventory, you can:

• Hold off on listing the item until it’s ready, OR
• Set the item to Off in the Item Manager after listing, then switch it back to On when it’s ready.

Please set up and update your shop information in the Shop Manager.

You can view all uploaded items in the Item Manager.

You can view all your sell orders under My Sell Orders.

https://winni.app

Winni.App is a local e-commerce marketplace based in Winnipeg, Manitoba that started up by a few new comers. After years of hard work, we can finally open our website to the public.

We support local small businesses & individuals, whether they sell physical products or offer daily essential services.

Thank you for supporting local small businesses & individuals. Thank you for supporting Winni.App, a platform that belongs to our community.

We have separate delivery principles for services, which will be launched soon.

For all physical products, orders are fulfilled at the time and location specified by the seller, with buyers picking up or returning items in person. Since we focus on local e-commerce, face-to-face transactions help build trust between buyers and sellers.

All pickup and return details are provided by the seller in the “Pickup & Return Instructions”, which are easily accessible to buyers when browsing products.

Buyers should pick up their orders from the seller as soon as possible, usually within one week, following the seller’s pickup instructions. Pickup is considered successful once the seller scans the buyer’s pickup QR code. Returns follow the same process as pickups.

• Pickup QR Code = 8-digit Pickup Digital Code: when scan is unavailable, the seller can enter the 8-digit Code to complete the pickup.
• Return QR Code = 8-digit Return Digital Code: when scan is unavailable, the seller can enter the 8-digit Code to complete the return.

At pickup, the seller uses a cellphone camera to scan the buyer's pickup code to complete the delivery. At return, the seller scans the buyer's return code to complete the return.

• Pickup QR Code = 8-digit Pickup Code (fallback when scanning is unavailable).
• Return QR Code = 8-digit Return Code (fallback when scanning is unavailable).

1. The seller opens the camera on their smartphone and scans the buyer’s QR code.
2. The seller clicks the link that appears to open the order details page, and completes the delivery within that page.
3. If the seller is not logged in when scanning, the system will first prompt the seller to log in before scanning.

Before the order is completed with a QR code scan, either the buyer or the seller can cancel the order for their own reasons and notify the other party (e.g., buyer “Change my mind”, seller “Out of Stock”). This does not count as a return.

Once the QR code scan is completed, the delivery is considered finalized. In this case, only the buyer can initiate a return within the return period, which is set by the seller in Item Manager under Return Policy.

• Final sale: Cancel the order is allowed before the QR code scan; once the scan is completed, returns are no longer allowed.
• XX days returnable: Returns are allowed from the order date up to XX days after the QR code scan is completed.
• Lifetime returnable: Returns are allowed permanently, starting from the order date.

Once a return is initiated by the buyer, our system generates a Return QR Code. The buyer should go to the time and location specified in the seller’s Pickup & Return Instructions as soon as possible (usually within one week). The seller completes the return by successfully scanning the buyer’s Return QR Code and the payment will go back to the buyer.

Sellers can enter the 8-digit pickup or return code. If there is no signal on site and the Secret cannot be entered, the seller should record the buyer’s Secret and enter it later in My Seller Orders > View Detailswhen a signal is available to complete the pickup or return.

• Pickup QR Code = 8-digit Pickup Code (fallback).
• Return QR Code = 8-digit Return Code (fallback).

During a return, the refund is processed from the seller’s credit card to the buyer. Sellers should ensure they are using the correct credit card and that all credit card information in Shop Manager is accurately set up, so that buyers can complete the return smoothly.

Please click the red Q&A button at the top of each page.